Managing Injuries In The Workplace

Important changes to the Civil Justice Rules relating to the conduct of bodily injury claims came into effect after 31 July 2013.

They are aimed predominantly at reducing the cost of personal injury litigation on Employers and Public Liability claims with a value up to £25,000. The cost savings are being facilitated by the extension of the online claims portal which has been used for low value motor injury claims since April 2010.

New timescales for decisions on liability

Insurers now need to make decisions on liability within 30 business days of receipt of the Claim Notification Form for Employers Liability claims and within 40 days for Public Liability claims (previously 90 days for either).

If you receive a Claim Notification Form from a Claimant’s Solicitor you should:

  • Acknowledge it by email within 24 hours, confirming your Insurer’s name and the policy number without making any comment on liability.

  • Email it to us immediately with a copy of your acknowledgement email, for onward transmission to your Insurer. Please also advise us of the contact information for the person in the business who will be managing the claim.

  • Provide all relevant information within the shorter timescales.

(Please do not withhold forwarding on the Claim Notification Form if you are still collating information as this will reduce the time available to investigate the claim and could prejudice your position.)

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